December 7, 2015

General Policies

Thank you for choosing WAGD as your training partner. We are happy to have you in our program! Our policies are designed to support a safe, fun, collaborative educational environment and to create a structure that is fair to the customer, the dogs and our business.

Liability Waivers

All adult participants are required to sign a liability waiver prior to starting class. If a minor child will be participating, a parent or guardian must sign the waiver on their behalf.

Student Cancellations / Drops

For Group Classes, refunds or credits are available only for classes dropped at least one week prior to the first class meeting.

Private Lesson schedule changes should be made at least 24 hours prior to the lesson time. In the interest of fairness to our instructors, after one late cancellation (less than 24 hours prior) or no-show, you will be responsible for paying the private lesson fee for missed lessons.

Children

Please instruct all children to not approach any dogs in the facility until AFTER getting permission from the owner. Our classes are geared toward an adult level of learning. In general, we recommend young children not accompany you to group classes. If you want help with behaviors specific to your child, a private lesson will be the ideal mode to work. Here is our age specific policy for our group classes.

  • Under 7 years: we require that an extra adult be in attendance with children this age
  • 7 – 11 years: are allowed to observe (and may be able to assist you in class). Please bring a quiet toy.
  • 12 and over: may independently handle a dog in class, with an adult present in the facility

Note: During private lessons, you may choose to bring children of any age.

Vaccinations / Canine Health

Dogs must be up-to-date with vaccines according to the schedule recommended by your veterinarian. Puppies must have received their second set of vaccinations at least 5 days prior to visiting WAGD. If your dog is ill, do not bring him to class. He won’t be able to learn if he’s feeling poorly. And if his issue is communicable, other dogs could be exposed. You may choose to attend class without your dog, in order to keep up with the material.

Heat Cycles / In Season

Female dogs who are in season are allowed in class (wearing britches). However, consider the fact that your dog may be so restless that participating in class is difficult. This will especially be true during the second phase of the heat cycle, known as “standing heat”.

Aggressive Dogs

Dogs displaying aggressive or highly reactive behavior, in the opinion of WAGD instructors, are not suitable for group classes.  In many cases, we’ll be able to help in private sessions. If we feel your dog will be most successful with an in-home trainer or canine behaviorist, we will provide quality referral options for you.

Missed Classes / Make-up Classes

Students may not attend a different class to make-up for missed classes. We find that missing a single class in a 6 week session is typically not problematic. Its important that the student continues at home practice and uses class notes (when available) to keep up. However, if more than one class will be missed in a 6 week session, we highly recommend a private session (additional fee applies) to cover missed material.

Make-up Private Session

We offer discounted private sessions ($30 / half hour) for those that would like to make-up for a missed group class session.

Weather related closures

For weekday daytime classes, we will typically follow the local school districts’ call on bad weather closure. For evenings and weekends we’ll make a decision based on road conditions in the area immediately surrounding the training center. There may be times that WAGD is open for business, but road conditions at an instructor’s home prevent her from travelling safely. At those times, that particular instructor’s classes will have to be cancelled, even though WAGD is open for business. If your class is cancelled, you will not be charged for that class.  All weather related closures will be posted on the homepage of our website whatagreatdog.com, on our Facebook page, and when you call our main number (214-297-3000). 

Other closures

On occasion, classes will have to be cancelled due to instructor illness or vacation. We will communicate those situations as early as possible via e-mail and announcements in class (when lead time allows). If an issue causes a last minute cancellation, we will also attempt to call everyone on the class roster. Please make certain we have the correct e-mail address and phone number on file for you. Anytime WAGD (or one of our instructors) cancels class, students will not be charged for the session. Ongoing Class students will not have a class credit deducted from their pack. 6 Week Session students will have their class extended by one week when possible (or a partial refund will be issued).

Multi-Dog Families

Dogs from the same household will not be allowed to attend the same Pet Manners class. Dogs are typically highly distracted by that scenario and do not do well in class. Private lessons can sometimes accommodate multiple dogs. Whether that is a good idea will depend on the goals for that lesson and the individual dogs’ temperaments and level of training.

Ongoing Classes

The administration of our Ongoing Classes (the more advanced classes with no start or end date) is different from the regular 6 week session classes. Please take a careful look at the Ongoing Class Payment Policy page.

Ring Rentals

We provide limited ring rental opportunities for current clients wanting to train. For the agility ring, please refer to the Agility Ring Policies page. To utilize the other training rings, students must be currently enrolled in group class and have previously completed Manners 2 or higher. The intent of the ring rentals is strictly for training. We do not offer ring rentals for exercising or playing with your dog. Both of those activities are important (we love playing with our dogs!). But, they just don’t work out for our facility. We recommend checking with an area doggy daycare for playroom rental availability.