FAQs - What a Great Dog! Training Center
September 15, 2015

FAQs

General

Should I bring my kids to class with me? I want them to learn, too.

Having the whole family on the same page does help your dog learn faster. However, do realize that the classes are taught at an adult learning level. So, kids under 10 are typically bored and not really able to grasp the concepts. Most parents choose to show younger children the techniques during practice times at home. Here are our facility rules regarding children:

o 6 years and younger: we require that an extra adult be in attendance with children this age
o 7 – 11 years: are allowed to observe (and may be able to assist you in class). Please bring a quiet toy to occupy them. Please note that children this age may not be responsible for controlling the dog (i.e. no holding the leash).
o 12 and over: may be responsible for the dog in class, if accompanied by an adult

We’re going to miss a class. What should we do?

If you’re missing just one week in your six week Pet Manners class, we recommend using your class guidebook to work through that week’s exercises and practice at home. If you’ll miss two weeks out of the six, or you are missing just one week but feel that you could use the extra help, we recommend that you schedule a private makeup lesson (extra fee applies).

Because our classes run full and they are on different weeks of the curriculum, we are not able to offer makeups by dropping in another group class.  Our private makeup lessons can be a great choice for covering missed material. Make-up privates are offered at a discounted price of $30/half hour. To qualify for that discount, the make-up must be scheduled prior to the conclusion of your group class.

The first week of a level one class is especially information packed. Every effort should be made to attend week 1. If you’re unable to attend week 1 of a Manners 1 class, we require a private make-up session. Our classes are action packed and cover a lot of material. If you start out behind, it will be difficult to catch up. If you miss more than one week of the six week class, you are required to take a private makeup lesson in order to be eligible to promote to the next level of our Pet Manners program.

Should I go ahead and register for the next level class? Am I guaranteed a spot?

You are not guaranteed a spot in the next level, and the classes do fill quickly. We recommend that you enroll in the next level class as soon as possible to ensure a spot.

We do recommend that all dogs take both Manners 1 AND 2. Those that stop after level 1 often find a regression in the trained behaviors over time. That second class really helps solidify the awesome new behaviors you’ve trained in Manners 1. Manners 2 also trains the behaviors you’ll need for your dog to be a good citizen in public. As a matter of fact, after completing Manners 2, you are eligible to take the AKC Canine Good Citizen© evaluation by signing up for a CGC test class.

My dog doesn’t seem to be learning as fast as some of the dogs in our class. What’s wrong?

Dogs and people do learn at different rates. Also, some of the handlers in your class may have  previous training experience. If you’re not progressing as fast as you’d like, we encourage you to study the class manual carefully. Be sure you are correctly and consistently applying the suggested techniques and devoting adequate time to practice. We recommend a minimum of 15 minutes EVERY day. Multiple short sessions can be easier for young dogs.

You may also elect to schedule a private session to get individual help on your issues. Often a private session or two can make a big difference.

I’m having some unique behavior problems with my dog that don’t seem to be covered by our group class. Can you help?

Group class is primarily about adding great new behaviors to your dog’s repertoire. However, there are some common problems such as jumping up and leash pulling which are covered in Manners 1. Problem behaviors beyond these common issues, are typically more appropriately covered in a private lesson.

However, you are always welcome to ask your group class instructor for tips on problem behaviors. Depending on the issue, she may be able to give you some quick tips. If the issue warrants more than a quick answer, your instructor will likely suggest a private session, or even a referral to a behavior specialist for help with your problem.

Are you able to help me with my aggressive dog?

Dogs with true aggression issues toward humans are better served one-on-one, with a behavioral specialist, either at your home or in their quiet facility. Our busy facility is not a safe environment for an aggressive dog. If your dog has bitten someone, or gives an aggressive display (growling, snapping) when confronted with strange people, let us know and we’ll give you a referral to one of the excellent behavioral specialists in this area.

Can I rent one of the WAGD training areas for my group (e.g. breed club, meet-up, birthday party, social, etc)?

We do not offer rentals to groups. Our rings stay very busy with WAGD classes and privates. Thanks for asking, though!

Can you help me train my dog to be a service dog?

Our Pet Manners group classes can be a good start for training the obedience behaviors needed by service dogs with public access. However, we do not offer specific training or certification for service dogs. Please contact us for a referral to area trainers who specialize in this type of training.

The requirements and laws surrounding service dogs can be confusing. We often get questions on this topic. This comprehensive article explains the ins and outs of service dog access. The U.S. government website for the ADA also has good information on on this topic: www.ada.gov/regs2010/service_animal_qa.html.

 

Note: Get the full list of WAGD policies here.

 

Ongoing (Advanced) Classes

I’ll be out of town for a couple weeks. Do I have to pay for my Ongoing Class?

If you want your spot on the roster held for you, yes you will need to pay. We do require you to pay for your spot every week that class is held. The per visit cost of the Ongoing classes is less than regular series classes or drop-ins. This accounts for the fact that it is a longer term commitment and that you’ll likely miss some classes.

If you’d like to drop the class, then re-enroll when you return, you may do that. We do require a full week’s notice prior to dropping. Also, those on the waitlist will have the opportunity to enroll in that class, possibly filling your spot. You can be added back to the roster no more than 1 week prior to your return. This prevents us from running classes with open slots, when their are students anxious to join that class. It may sound like we are sticklers. But, we need to be fair to our instructors and our business. Thank you for understanding.

I’d rather not commit to a particular class time. Can I just do drop-ins?

Yes, you are welcome to attend Ongoing classes as a drop-in. Two criteria need to be met. First, you’ll need to have instructor approval that the class level is appropriate for you and your dog. Second, you’ll need to call the office to determine if there is space in the class that day. You may do this up to one day in advance. The fee is $28 for a drop-in. Please note that most of our Ongoing classes run full. So, you may find that you are unable to drop-in to many classes.

What if I don’t want to commit to coming to class every week?

If you’d rather not join the roster, but simply want to attend on a more sporadic basis, you can opt to do drop-ins. A drop-in is only allowed when a class isn’t full. Spaces are not held for drop-in students. Also, you must have instructor approval, to ensure that the class is an appropriate level. The process for dropping-in is first to ask the instructor for approval. Then you can call up to one day prior to the class meeting and we’ll reserve a drop-in spot, if its available. The cost for a drop-in is $28.

People often choose to join a roster for their main class, then do Drop-Ins when their schedule allows (and openings exist) for extra classes for extra practice.

I was sick last week and missed class. Did one of my Class Pack credits get used?

Yes, you are charged for each week that the class is held.

Class was cancelled because the instructor was out (or it was a holiday). Did one of my Class Pack credits get used?

No, you are only charged when the class is actually held.

I want to take the summer off, but please hold my spot in class for when I come back in fall. Will you do that?

There’s no problem with taking a break from class. But, we cannot hold your spot on the roster. Toward the end of your break, contact us to get added back to the roster ONE WEEK (but no more) prior to starting back. This prevents us from running classes with open slots, which would be unfair to the instructors and the business. Give us a call when you’re ready to return and we’ll work hard to find an appropriate spot in class for you! 

Most students choose to continue paying for their spot, if they will miss just a week or two. However, you are always welcome to come off the roster. Just understand that another student will be able to claim that spot.

 

Note: Get the full list of Ongoing policies here.